FAQ

I placed an order using 3-Day Priority Mail.  It's been 3 days, where's my order?!?!

Priority Mail is a faster service than standard shipping, but it doesn’t feature a guarantee. The name suggests an estimate by the United States Postal Service for how long it will take for them to deliver your order from their central sort facility. It doesn’t account for fulfillment time or the time it takes for your order to travel from us to them.

Do you ship to my country?

Yes, we ship to just about everywhere that USPS delivers.

I placed an order using Standard International Shipping and my tracking isn't updating. What gives?

This is a new shipping method for our store that makes use of a consolidated shipper that distributes orders to similar locations. Unfortunately, this shipping method doesn't support tracking. Your package should be safely en route. We give this shipping method a delivery window of 3-5 weeks to arrive from the date the order was shipped.

Can you tell me the shipping rate on my order?

Shipping rates vary by your location and the size of your order. The easiest way to find out the exact shipping rate for your location and order is to go through the process of placing an order. When you reach the page where shipping options are presented, you’ll see a drop down menu with different shipping options and their costs for your exact location and order.

Can I exchange this clothing for another size? What about if I already placed an order for another size, can I return this?

We can definitely help you out with an exchange or return for unworn, non-personalized items. To get the ball rolling, ship the items back in their original packaging to:

PMC Fulfillment Warehouse 

Exchanges/Returns 

9660 153rd Ave NE 

Redmond, WA 98052 

Please include your order number, current shipping address, and a brief note about why you’re returning the items. Once we process the return, we’ll ship the exchanged items to you or send you an email with more information.

I'm an International Purchaser, are customs fees included in my shipping total?

Your shipping total only covers the costs associated with getting your package delivered to you. Beyond that, some countries impose an extra duty on incoming purchases as they cross the border. If you’re unsure about whether or not your country has such a duty, you may wish to confirm your country’s import policy before purchasing, as they vary from country to country.

This item I want is out of stock. When will it be available again?

If you want to be notified when we have more, click the Email When Available button located near the bottom right corner of the page for that item and you’ll receive an email when it’s back in stock.

Didn't you used to accept PayPal?  Can I pay via another payment processor?

At this time, we’re only accepting major credit cards for payment.

 

I am having an issue with playing Destiny.  Can you help?

The Bungie Store team can only assist you with questions about the merchandise we provide. For help with playing the game, check out http://help.bungie.net or the #Help forum. We have entire teams dedicated to help you stay connected to the game.