FAQ

accordion-title

How do I link my Bungie.net account to my Bungie Store account?

Step 1: Sign into Bungie Store with your existing Bungie Store account, or create a new one.

Step 2: After logging into your Bungie Store account, click the dropdown on the "Welcome, [Name]" message. Then select "Linked Account" and click "Link Your Bungie.net Account". A new window will pop up and ask you to sign in to your Bungie.net account.

Step 3: Once you have sucessfully logged in, your account name will appear here. Congratulations on linking your Bungie.net account!

accordion-title

After linking my account, Bungie Store is notifying me that I need to opt in my email address. How do I do that?

To validate your email address, please follow the email address validation steps outlined on Bungie.net.

accordion-title

When I log into Bungie Store I receive a notification to "re-authorize your account". How do I get this to stop?

Next time you sign in, choose "Sign In with Bungie.net" and you will not receive this message for the current session.

accordion-title

How do I export or delete my personal information from Bungie Store?

If you have a Bungie Store account, log into your bungie store and visit the "My Account" section. On the left hand navigation, select privacy settings and select "Export Personal Data". After 5-10 minutes please hit refresh on your browser and select the option "Download Personal Data" If you do not have a Bungie Store account, please contact us here. Please contact us here for deletion requets of you personal data.

accordion-title

My order history is incorrect/not showing. Will I still receive my pre-order items that have not been shipped?

Yes! Orders are shipped according to when orders are received. Please note that this schedule is subject to change pending unforeseen shipping circumstances and impacts from the global COVID-19 pandemic.

accordion-title

How come I am unable to connect my Bungie.net account to multiple Bungie Store accounts?

Currently we only support connecting one Bungie.net profile to a single Bungie Store account.

accordion-title

I have a Bungie.net account but do not have a Destiny 2 character, can I still link my account?

Yes, you are still able to connect your Bungie.net profile to a Bungie Store account. To participate in the Bungie Rewards program, an active Destiny 2 account with at least one character is required. If you have more than one Destiny 2 account, please make sure the correct account is selected, or sign into Destiny 2 with this account and create a character.

accordion-title

A Bungie Reward is not unlocking after completing the requirement in game.

Players should ensure they are signed into a Bungie Store account with a linked Bungie.net profile that unlocked the reward. If this does not resolve the issue, please log out and log back into Bungie Store to refresh your data.

Still having trouble? Please contact us here for assistance.

accordion-title

My order hasn't arrived. Can you tell me where it is?

You should receive a shipment confirmation email within 24 hours of your package leaving our facility. That email will contain all necessary tracking information and is updated in real-time. If you're looking for tracking information, we recommend using a service such as Aftership.

accordion-title

How do pre-orders work?

Pre-orders are items that are available for sale but don't ship until a later date (specified on the product detail page). When you purchase a pre-order product you are billed immediately upon checkout. This ensures you will receive the product once it becomes available. All non-personalized pre-order items can be cancelled for a full refund up until the product ships. After the product ships, our normal return policy will take effect.

accordion-title

How do emblems work?

If your order qualifies for a free emblem, an email with a link to download your emblem code will be sent to you shortly after your order is placed. You can find more information regarding in-game redemption of your code here. Please note that there are occasions when free emblem codes will not be available directly following your purchase. In such cases, notification of the date the emblem code will be sent will be stated on the product page or via general notification in the shop. Some items come with an additional product-specific emblem code printed on the product packaging. This will be noted on the product page for the item. In such cases, the product-specific code cannot be provided electronically.

accordion-title

Can you tell me the shipping rate on my order?

Shipping rates vary by your location and the size of your order. The easiest way to find out the exact shipping rate for your location and order is to go through the process of placing an order. When you reach the page where shipping options are presented, you’ll see a drop down menu with different shipping options and their costs for your exact location and order.

accordion-title

This item I want is out of stock. When will it be available again?

If you want to be notified when we have more stock become available, please enter you email address into the "notify me when this product is in stock" box at the bottom of the product page and you'll recieve an email notification once this item is back in stock. Please note that Bungie Rewards specialty products will most likely retire at a conclusion date stated on the product detail page and will not become avaialble again at a later date.

accordion-title

I want to return or exchange my previous purchase from Bungie Store. Where can I find more information?

Please take a look at our comprehensive Return Policy page to see all of your options.

accordion-title

I am having an issue with playing Destiny. Can you help?

The Bungie Store team can only assist you with questions about the merchandise we provide. For help with playing the game, check out this page or the #Help forum. We have entire teams dedicated to help you stay connected to the game.