Orders and Payment
We accept VISA, MasterCard, American Express, Discover, Diners Club and JCB credit cards for payment. Credit cards are authorized and charged upon completion of order. Sales tax will be charged on Washington State orders based on the applicable tax rate at the delivery destination.
We make every effort to deliver Bungie quality merchandise accurately and timely, but on the rare occasion that you might not be satisfied with your order we’ll stand by any product for material or workmanship defects for an entire year after the shipping date. So if an item is defective or was damaged in shipping or if anything else has caused you to be dissatisfied with your Bungie Store order, please contact us with your order number and the details of your concern and we will do everything we can to respond to you within 2 business days.
Digital items and physical items bundled with them are non-refundable. Other used and non-personalized items in their original condition may be returned within 30 days of purchase for a full refund. Please return the items in the original shipping container with original packing materials to:
Bungie Store Returns
9660 153rd Ave NE
Redmond, WA 98052
If you are requesting an exchange for a different size or item, please contact us with the details of your request, including your Order ID.
Check out our Shipping page for information on delivery times, rates, restrictions, and holiday schedules.
Terms of Service
Please read the Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Have questions? Please contact us for any help with your store order only. If your question is related to Destiny and not the Bungie Store, Customer Service for the store is unfortunately not able to assist, but please head on over to help.bungie.net for helpful guidance and links.